Customer Support

Questions? Complaints? Compliments? Suggestions? 

Please contact us via the support email below:

support@rosylimestudio.com

Types of Licenses

Exclusive

This license grants the buyer the exclusive right to commercial use of the design, which will be removed from the website after the purchase.

Learn more at the links below:

Types of Licenses

Licensing Terms and Conditions

This license grants the buyer the right to commercially use the design on a NON-exclusive basis, meaning the design will remain available for others to purchase.

Learn more at the links below:

Types of Licenses

Licensing Terms and Conditions

Perguntas Frequentes

After purchasing, where can I find the file?

After purchase, the design will immediately appear for download and will be automatically saved in the My Account > Dashboard > Downloads section of your account. To access this area, simply click on the profile icon located in the upper right corner of the navigation bar. There, you can view all your purchases and download the designs directly.

The designs are in editable format with layers in Photoshop or vector file format in Illustrator, as indicated in the product description.

Commercial and Exclusive license purchases are offered as Adobe Photoshop PSD files or layered Adobe Illustrator EPS/AI files. Design file information can be found in the information panel on the right side of the design page.

Color Detailing and File Separation

Currently, we do not offer a specific color detailing or file separation service for our designs. To ensure the final result meets your expectations, we recommend that you contact the printing company or factory responsible for production directly.

Each company has its own processes and technical requirements for color analysis and file separation. Based on our experience, printing companies and factories are more familiar with the necessary adjustments for their specific equipment and materials, which ensures better quality and precision in the final product.

If you need further guidance or have questions about preparing your files, we are available to help as much as possible. However, for specific technical printing or production issues, your production team will be the best source of support.

Thank you for your understanding, and we are always here to help in any way we can!

Yes, you can make modifications to the purchased designs to suit your creative needs, as long as it’s within the terms of the license. However, please remember that the changes must not infringe on Rosylime Studio’s copyright.

After payment confirmation, you will receive a download link immediately.

No, you cannot resell the original designs as digital files. However, you can apply them to physical or digital products for resale.

If you encounter any problems downloading, please contact us at support@rosylimestudio.com.

We are available to help Monday to Friday, from 9am to 6pm (Portugal business hours).

For now, we offer a service to select the best designs from our collection according to your needs, but we intend to develop seamless patterns for brands of all sizes in the near future.

We accept payments via credit card and Stripe. All payments are processed securely through trusted platforms.

Due to the digital nature of the products, we do not offer refunds after purchase. If you have any file errors, please contact us so we can resolve them. We recommend that you carefully review the design details and license terms before finalizing your purchase.

Yes, you can use the prints in advertising campaigns, as long as they are applied to products or materials related to your business. However, you cannot use the designs in isolation as promotional material.

We hope these questions and answers help clarify your doubts and provide a smooth experience while browsing **Rosy Lime Studio**. If you need more information, we are always available!

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